(A brief aside on hacking and security breaches: When it comes to software and data, people often use the term “hack” and “security breach” interchangeably. Due to the fact that remote access often grants remote users high permissions levels, you should choose a remote support provider that doesn’t have a history of hacking and/or security breaches. Remote support, by definition, requires that you place an immense amount of trust in both the remote parties accessing a device and the software facilitating that access. Surprisingly, some of the biggest problems faced by many remote support software providers have been security-based. Many Remote Access Providers Have Experienced Problems in the Pastīelieve it or not, unexpected price hikes aren’t the only issues that have plagued remote access providers like LogMeIn in the past. Plus, Impero will never increase the price of service without first notifying our customers and explaining the reason for the change. As an example, Impero offers both perpetual and monthly pricing options, allowing you to choose whichever pricing structure works best for your company. When it comes to pricing, we are committed to transparency and even offer flexible pricing models to better fit the needs of various kinds of businesses. Customers then began searching for a LogMeIn alternative after they were reportedly hit with huge charges that they had no idea they were going to get.Īt Impero, we offer the best LogMeIn alternative in the remote support software market. Where LogMeIn went wrong, as its former customers were quick to point out, is when it upped the price of its software, it failed to notify its users and automatically charged the higher rates to customer credit cards on file. When businesses employ the “freemium” model, they will typically notify their users about the change in features and price hike ahead of time.
This essentially forces regular users to start paying for a service they already have, if they don’t want to lose essential features.
#Logmein pro vulnerability free
One common version of this tactic is called the “freemium” business model, where a company will continue to offer a limited suite of services at a free or lower price point, and move the most valuable services into a premium (read: not free) tier. While many companies have successfully employed this, or similar tactics, what LogMeIn did ultimately made many of their customers find a LogMeIn alternative. This process is counting on the fact that people are willing to pay more for something they’ve already incorporated into their daily life instead of going through the trouble of switching. Then, once people have incorporated the software, service, or features into their daily life or business operations, the company will increase the price of the service. With Netflix and Spotify as the most visible examples, tech companies will offer a free service, or a very inexpensive one, in order to attract a large customer base. In fact, they’re oftentimes central to a company’s business model. Price hikes are not uncommon for software companies. If retaining loyal customers was their goal, they certainly missed the mark. This forced many longtime customers to seek out a LogMeIn alternative. In 2016, LogMeIn customers accused the remote support software company of dramatically increasing their prices without notifying existing users ahead of time. Luckily, Impero offers the best LogMeIn alternative currently in market.
With a history for unexpected price hikes and unreliable customer service, LogMeIn went from being a favorite choice for remote support software in the IT industry to being the ugly stepchild. LogMeIn, previously one of the most popular remote access solutions, has come under fire for dramatic price hikes and data breaches – leaving customers looking for a LogMeIn alternative that offers transparent pricing, better security, and more flexible configurations. With so many different remote support software options out there, it’s important to know what you’re getting before committing to a long term solution.
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